A custom domain is a website address you might already own or that you can purchase from a domain host (such as GoDaddy, Namecheap, Google Domains, and many others) and then connect to your Quenza account. Once you connect your custom domain, the domain will replace the Quenza.com URL with your own domain URL.
This article teaches you how to set up a custom domain for your Quenza account.
Requirements
To set up a custom domain, you must:
- Have an active Quenza membership subscription to the Standard, Unlimited or Organization Plan. Learn more about Quenza pricing.
- Own the domain name you want to connect to your Quenza account. You can purchase a domain at any domain host available (e.g., Namecheap, Bluehost, Hover, GoDaddy, etc.).
Activating your custom domain
Step 1. Go to settings – customization
Go to “settings” in the main menu and navigate to the sub-menu “customization”.
Step 2. Start the setup wizard
In the section “Custom Domain”, press the “get started” button. This will trigger the setup wizard.
Step 3. Enter a preferred domain name.
Enter your preferred custom domain name and press “Next” when ready.
Please note that you can connect a domain name like www.yourdomain.com or a subdomain like app.yourdomain.com to your Quenza account.
You cannot connect a custom URL that’s a subdirectory (folder), for example, yourdomain.com/app.
Step 4. Create a DNS CNAME record
If you are unsure how to modify DNS settings on your domain, please reach out to your domain registrar’s customer support to help you with the setup process.
In this step, you will find the information to link Quenza to your custom domain. Open a new tab in your browser, go to your domain name host’s website, and locate the DNS management page. Create, or edit an existing, DNS CNAME record by entering the information on the screen (Name and Value).
See the section “Examples of adding CNAME records” in this support article for examples of this process.
When you have created this DNS record, press “Next”.
When editing or deleting an existing DNS record, always make sure that the type of the record is a CNAME and that the name of the record matches the subdomain that you intend to use. Please consult an IT specialist when in doubt; modifying or deleting the wrong DNS records could lead to problems such as your company website no longer being available or emails no longer being delivered to your company mailbox.
If there is already a destination registered for the entered subdomain, please make sure it is safe to modify the CNAME record. You can check this by entering the subdomain URL in a browser and seeing where it leads.
If there is a CNAME record available for the entered subdomain, please make sure to modify it or remove it and create a new one. Otherwise, the newly created CNAME record will not have any effect in some web browsers.
When you modify or delete a CNAME record, it is always a good idea to note its current name and value in case you need to revert to it later.
Step 5. Wait for verification
If you updated the DNS settings correctly, your domain should be connected within 48 hours. Until then, the status of the verification process will show as “pending”.
When the status is updated to “verified”, you can activate your custom domain using the “Activate” button.
Step 6. Confirm activation
In the modal that is shown after pressing the “activate” button in the last step, press “Activate” to activate your custom domain.
Note that activating the custom domain will require all users to log in again. Their Quenza in-app notifications will be paused until they have successfully logged in again.
Email notifications will not be paused and will continue regardless of whether users have logged in after activation of the custom domain or not.
Step 7. Log in again
After activating your custom domain, you will be logged out and required to log in again. You will be redirected to the login screen. After logging in you will notice that your custom domain has become active in your browser’s address bar. That’s it! Now your Quenza account will run from your custom domain.
Examples of adding CNAME records
Every domain host uses a different interface and workflow to modify the DNS records. Below you can find instructions on how to add your CNAME record for popular hosts.
GoDaddy
- Sign in to your GoDaddy Domain Portfolio. (Need help logging in? …
- Select. …
- Select Add New Record.
- Select CNAME from the Type menu.
- Enter the details for your new CNAME record: …
- (Optional) Select Add More Records to add multiple DNS records at the same time. …
- Select Save to add your new record.
More information can be found on GoDaddy’s support page.
Namecheap
- Sign in to your Namecheap account.
- Select Domain List from the sidebar and click Manage next to the owned domain you want to link to Quenza.
- Click the Advanced DNS tab at the top of the page.
- In the Host records section, click the Add New Record button.
- In Type, select CNAME record.
- Enter the details for your CNAME record:
- For Type, put your desired host (e.g. www)
- For Host and enter the record itself (e.g. ghs.googlehosted.com) into Value:
- Click Save changes.
More information can be found on Namecheap’s support page.
Google Domains
- Go to your domain’s DNS records.
- Add a record to your DNS settings, selecting CNAME as the record type.
- Return to the first window or tab and copy the contents of the Label/Host field.
- Paste the copied contents into the Label or Host field with your DNS records.
- Return to the first window or tab and copy the contents of the Destination/Target field.
- Paste the copied contents into the Destination or Target field with your DNS records.
- Save your record. CNAME record changes can take up to 72 hours to go into effect, but typically they happen much sooner.
More information can be found on Google Domains’s support page.
Testing your custom domain
- Open a new tab or window in your web browser and type in the domain URL you chose to connect Quenza with.
- Your Quenza account/login screen will open if the activation of your domain was successful.
Deactivating your custom domain
To deactivate your custom domain, go to “settings” in the main menu and navigate to the sub-menu “customization”.
In the section “Custom Domain”, press the button “deactivate”.
In the modal that shows up after pressing the button, confirm deactivation, and your custom domain is no longer active.
It is important to note that deactivating the custom domain will:
• Log out all your Quenza users and pause in-app notifications until they log in again. Email notifications will not be paused.
• Reset the URL in email notifications to the default Quenza URL. This will invalidate the URL in emails sent from the custom domain.
Troubleshooting
If your domain is not working correctly after 48 hours, contact your domain host’s support. If your DNS settings are correct and you are still experiencing issues with your custom domain, contact us, and we’ll assist.
FAQ
No, we do not provide domain hosting. You will need to purchase a domain from a domain host.
Changing or creating a CNAME record can take up to 48 hours to propagate. Make sure to check your CNAME record for any errors. If you’re still having issues, you can contact your domain host for support.
Your custom domain will no longer work, since it is automatically deactivated, and it will display an error message if users try to access your site through the custom domain. To make sure that users still have access to your site, you can set up a forwarding/redirecting rule at your domain host.
We cannot directly set up the domain for you as this requires access to your domain host account. If you need assistance, we can point you in the right direction, or you can reach out to your domain host with these instructions.
We only support connecting one subdomain to your Quenza account. In this case, you will want to choose which subdomain you want to be your primary domain and follow the CNAME record setup instructions for that subdomain. For your additional domains, you can set up a forward/redirect at your domain host so that they redirect to your primary domain. When setting this up, be sure that you do not use forwarding/masking, as this can cause problems with your website.
If you want to change your custom domain name, remove the currently active custom domain in the settings panel of Quenza first, then delete the CNAME record at your domain host. Now you can follow along with the steps as outlined in the section “Activating your custom domain” to set up the new custom domain.
If you want to remove your custom domain name, remove the custom domain in the settings panel of Quenza first, then delete the CNAME record at your DNS host.
The CNAME record should remain in place for Quenza to keep working properly using your custom domain. If somehow the necessary CNAME record is deleted, modified, or unreachable through the internet, users and yourself will no longer be able to reach the login page and app notifications will no longer be delivered. Please get in touch with Quenza support by sending an email to info@quenza.com and we’ll get in touch with you to look into and resolve the issue.