You can manage your subscription options within the Settings menu of your Quenza app. Simply click on ‘Settings‘ on the main navigation menu and select ‘Subscription‘.
Please note that you will need to log in to your Quenza account through the web browser on your desktop or laptop computer to perform subscription-related actions.
Choose the annual plan
If you are already sure that you want to use Quenza for at least a year or longer, then the annual subscription plan might be a good choice for you!
With the annual plan, you have the convenience of paying for your subscription once a year and get 2 months for free in return.
Please note that there is no (partial) refund for the annual subscription plan, so if you pay for the annual account, make sure that you can commit to the full year’s subscription. We unfortunately cannot refund you if you downgrade or cancel.
If you are on the fence about whether you will need a full year’s subscription, stick to the monthly plan. The good news is that you are free to upgrade or downgrade your subscription at any time.
If you want to upgrade your subscription go to Settings > Subscription > Change plan and select the appropriate plan.
Note that you won’t lose any data or activities when you upgrade your account.
You can downgrade your subscription by going to Settings > Subscription > Change plan and selecting the appropriate plan.
When you downgrade your subscription make sure you remove any clients, activities or expansions outside the number allowed within your new plan.
To learn more about what happens when you switch plans before your current subscription renews, please read this article.
You can cancel your subscription by going to Settings > Subscription > Cancel subscription.
After you’ve canceled your subscription, your account will remain fully functional until the end of the paid-for period. After that it will be but put into a limited functionality state.
You will then have a period of 60 days in which you can export any and all client records, including chat history, client notes, and completed activities as a PDF, and so can your clients.
You can export your client data by:
- On the Clients page, where all your clients are listed, select the client whose data you want to export
- This will open the single client page
- On this page, select the Export menu
- Select which client data you want to export and press the ‘Export’ button.
This will bring up a pop-up window indicating that the system is creating a download of your data.
Once it is ready you can click the ‘Download’ button.
Within a 60-day period after canceling your subscription, you can also reactivate your subscription without losing your saved data.
If you want to rejoin at a later time, you can log back in and go to Settings > Subscription > Change plan to renew or reach out to our support team at email@example.com.
To learn more about what happens to your account upon cancelation, please read this article.
Delete your account
When you decide to stop working with Quenza we advise you to also fully delete your account. This will automatically cancel your subscription as well.
However, by deleting your account you also make sure that all data is removed immediately instead of leaving it in the system for another 60 days. This ensures that your data is safe at all times.
Please note that deleting your account will permanently and immediately remove your entire Quenza account and includes:
- Removal of all entered or linked clients
- Removal of all activities and pathway results
- Cancellation of all planned activities and pathways
- Anonymization of all your support posts and comments
- Cancellation of your subscription
So make sure to export your client data before you delete your account by going to Clients > Export.
You can delete you account by going to Settings > Privacy > Delete account.
That’s all there is to managing your subscription! If you still have any questions, please feel free to reach out to us at firstname.lastname@example.org.